Our Policy

CUSTOMER SATISFACTION

At Rich Texture Hair we strive to ensure that every purchase is memorable and that you are satisfied. If you are not satisfied with the product(s) you have 7 days from the date of receipt to have any adjustments made. This does not apply to Custom or Ready to Ship wigs (See Refund/Exchange Policy). Under no circumstances will a refund be provided after the hair is received/delivered. Sole discretion rests with Rich Texture Hair on any adjustments.

CANCELLATION 

Orders can be modified but not cancelled for "full refund."

If you need to modify your order you have 24 hrs from your original purchase date to email and notify us. 

REFUND/EXCHANGE

Due to the nature of our business there are NO REFUNDS, EXCHANGES or CANCELLATIONS. However, if you truly believe that your merchandise is defective please contact us within 7 days of receipt. Hair must be in its original state and packaging with no signs of manipulation. We will not exchange any hair that has been worn or even washed. While we have a thorough inspection process for all orders, sometimes errors occur. It is at our discretion to determine whether the product is defective. 

*Note: We DO NOT accept wig exchanges/returns. Once a wig has been touched or worn it is not able to be resold.

Please note: Federal Law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations and hygiene concerns.

PRIVACY POLICY

Rich Texture Hair is the sole owner of any information collected on this website. We will not sell or share your information with any other entities.